Believes about mistakes can prevent teams from working at full speed. Your culture about mistakes makes the difference between being a top performing and someone from the heap. So, knowing how to approach mistakes in the most productive way and building a culture around that is a skill that will make the difference.

Starbucks and Kraft’s Coffee Conflict
What happens to a negotiated business agreement when it becomes undesirable over time

The importance of using the right metrics
"When a measure becomes a target, it ceases to be a good measure."